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Description

Highway Trailer Sales is a respected local source of RV service in Salem. Visit us very soon at our business or give us a call at (503) 393-2400.

Reviews for Highway Trailer Sales

• Highway Trailer Sales

  Great Service

  5 5 0 5.0

  Posted On: Jun 28, 2012

  Reviewer: Bob & Christian Salburn

  “We were traveling on I-5 and stoped to have lunch in salem, when we got back to our pickup we noticed the trailer plug in was hanging down and and in bad condition from draging on the road. We called several places in salem and they all said we are to busy to help now, highway trailer sales said we are very busy but stop buy and we will get it fixed. They were very friendly and got us on the road again. We will be back for all our service!”

• Highway Trailer Sales

  Horrible service

  1 5 0 1.0

  Posted On: Nov 20, 2010

  Reviewer: Theresa Lee

  “We purchased our 5th wheel there in August, 2010. After a few weeks we had some items that needed to be repaired, much as you might expect with a new trailer. Highway Sales boasted about how great their service department was when we bought the trailer.
  
  We took it back in for some minor warranty work and to date, they have done little. They have had our trailer for a month and still most of the items are undone. We gave them a detailed list of the things to be fixed , complete with photographs and descriptions. We have been back 6 TIMES and have done a walk through with the salesman and the service manager.
  
  The service manager was rude and uncooperative. We still have no idea when we will get our trailer back. We do not understand why they will not do warranty work on a new 5th wheel they just sold us. We do not understand why they are so discourteous.
  
  I would give this business a failing grade for customer service and competency.
  \tEvaluation of Service Performed: \t
  Horrible. Non-responsive. Discourteous. Will not perform warranty work (and we bought the 5th wheel from them)
  \tValue of Service: \tPoor
  \tQuality of Service: \tPoor”

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